Frequently asked questions
FAQ
HOW SECURE IS MY PERSONAL INFORMATION?
HOW SECURE IS MY PERSONAL INFORMATION?
MyFormella adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
What makes your shapewear brand different from all the others out there? Why should I choose you?
What makes your shapewear brand different from all the others out there? Why should I choose you?
Unlike most shapewear brands that focus on hiding or “fixing” bodies, our brand celebrates every shape, size, and stage of life. Our pieces are designed not just for slimming, but for supporting confidence — with comfort, breathable fabrics, and inclusive sizing that really fits. We create shapewear that feels like you, not a disguise. Whether you're postpartum, aging gracefully, or just want to feel good in your clothes — we're here for you, exactly as you are.
Where does MyFormella ship from?
Where does MyFormella ship from?
We ship from multiple warehouses in the US and internationally. Most US orders are fulfilled from our domestic centers for faster delivery.
Does MyFormella work?
Does MyFormella work?
Yes, it absolutely works – and our customers feel the difference from the moment they put it on. Our shapewear is designed with 360° sculpting compression that smooths, supports, and enhances your natural shape – all while staying breathable and comfortable for all-day wear. Whether you're dressing up for a special event or just want to feel more confident in your everyday clothes, the results are instant. And if you're not completely in love with the fit, we offer hassle-free returns – so there’s zero risk to try it!
How long does MyFormella take to ship?
How long does MyFormella take to ship?
All orders will be dispatched from our warehouse within 1 - 3 business days.
Due to very high demand and order volume, orders can take up to 8 - 12 days to be delivered. However, most orders are delivered within 4 - 8 days.
Are MyFormella bodysuits good?
Are MyFormella bodysuits good?
"Yes – and there’s a reason we’re the best. Our bodysuits are designed for all-day comfort and sculpting performance, with buttery-soft fabric, anti-roll technology, and precise shaping zones that enhance your natural curves. Whether for everyday wear, a night out, or your wedding day – nothing compares. Explore the bodysuits everyone’s talking about – only at the top shapewear brand."
My Tracking Number is not working
My Tracking Number is not working
90% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at support@myformella.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!
You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.
How do I return my order?
How do I return my order?
We offer a 14-day return policy. If you’re not satisfied, you can request a return through our help center. Items must be unworn and in original packaging.